AWX - Could not find imported module support code for community.vmware (AWX -13.0)

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1

We are using virtual environment in AWX 13 and its running with “python3.6” & Dev AWX execution environment is “AWX EE 0.5.0”

We are receiving a failed message while executing job template in AWX (13.0) to connect VMware Vcenters, as per our initial observation this failed error message is receiving when unable to find module “community.vmware.vmware_datacenter_info”.

Error message - fatal: [localhost]: FAILED! => {“msg”: “Could not find imported module support code for version. Looked for either LooseVersion.py or version.py”}

We gone through the below Ansible documentation for “community.vmware.vmware_datacenter_info module – Gather information about VMware vSphere Datacenters” and requirements “python >= 2.7 & PyVmomi” exist on Linux server.

https://docs.ansible.com/ansible/latest/collections/community/vmware/vmware_datacenter_info_module.html

We don’t find any other VMware data center info module other than community module.

https://docs.ansible.com/ansible/2.9/collections/community/vmware/vmware_datacenter_info_module.html

Below collections are mentioned in requirements.yml file.

collections:

  • community.general

  • community.vmware

However the same job template is working fine in other AWX environment (19.0) on same server linux server.

Appreciate any help on this issue.

2

Please can I have some update on this, its on urgent basis.

3

Please how can we resolve this?