Manually opening and updating service tickets can be a major time sink and distraction for IT teams. Learn how to automate your ServiceNow ITSM and other IT systems with Red Hat Ansible Automation Platform.
Watch here:
What you’ll learn:
↓ Gather data from ServiceNow ITSM: See how Ansible Automation Platform retrieves crucial information directly from your ServiceNow service tickets, providing vital context for incident response.
→ Create service tickets automatically: Discover how to automatically open tickets based on specific events or triggers in your IT infrastructure, ensuring no incident goes unnoticed. You can even combine this with data gathering for a seamless workflow.
⇪ Enrich ServiceNow tickets with external data: Learn how Ansible’s ability to operate across multiple technology domains allows you to pull in valuable external data, such as CVE details or system information from Red Hat Insights, for faster resolution.
Why automate ServiceNow ITSM with Ansible?
• Accelerate ticket resolution response times
• Reduce manual effort and improve overall IT efficiency
• Make smarter decisions using comprehensive data and insights
• Improve customer satisfaction and increase team productivity
• Create a “closed-loop” process where tickets are opened, updated, and closed in an automated, repeatable way.
These 3 ServiceNow ITSM automation use cases are foundational to creating end-to-end workflows that cross networks, clouds, operating systems, observability tools, and more. They also set you up to explore more advanced automation use cases, including event-driven automation.