Hi and welcome @pcpharmtt!
Adding to what @IPvSean mentions above which will help you troubleshoot, I would also advise you to upgrade Ansible (and ansible-core). From your details
Control Node: Ansible 2.10.8
That version is outdated and at end of life. Both community.windows and ansible.windows collections require ansible-core 2.12 in their latest release as well.
Let us know how it goes!