EDA job and workflow template not triggered

Hello expert,
I’m creating a troubleshooting pack with EDA for my internal company, i did run some test by invoking workflow and job template from EDA base on specific payload via curl command and it’s working very well. Now i’m trying to invoke the same with Zabbix, i did follow the config guide and configured it. I can see from EDA debug that payload was received, but for some reason it doesn’t trigger the playbook (job/workflow). Again, i’m able to trigger the same playbook via curl, have ever faced this situation ?
Thank you all for your guidance