WinRM Connectivity Issues from AWX platform

Hello Team,

We are facing WinRM ping connectivity Issue. Here’s the details,

The Firewall port 5985 is enabled and we were able to establish the connection from AWX VM Executor Nodes (Available in X Datacenter Region) to the Windows Target Machine (Available in Y Datacenter Region). However, we are unable to establish the connection from AWX Controller Nodes (Available in X Datacenter Region) to the Windows Target Machine (Available in Y Datacenter Region).

→ The port 5985 communication is also allowed on the AWX Controller Node layer. We would want to know why this issue is getting occurred on the cross region from AWX Controller Nodes (Available in X Datacenter Region) to the Windows Target Machine (Available in Y Datacenter Region). The below is the error that we are getting in AWX Platform. If anyone of you provide the solution for this issue, it would be more helpful for our AWX Operations.

Error:

WindowsServer | UNREACHABLE! => {
“changed”: false,
“msg”: “ntlm: (‘Connection aborted.’, ConnectionResetError(104, ‘Connection reset by peer’))”,
“unreachable”: true
}WindowsServer | UNREACHABLE! => {
“changed”: false,
“msg”: “ntlm: (‘Connection aborted.’, ConnectionResetError(104, ‘Connection reset by peer’))”,
“unreachable”: true
}

Team,

Any insights or troubleshooting steps would be greatly appreciated!