Invisible Ansible Collection

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1

Hi. New to Ansible, and especially the collections. I installed a collection as ansible_admin on a LINUX server, but then when I try to run it I get: “ERROR! ‘servicenow.itsm.change_request’ is not a valid attribute for a Play”. Full log of install and the YML playbook attached. Please help to run this playbook..

+++++++++++OS CHECKS++++++++++++++++++++++++++++++++++++++
[ansible_admin@ctrl ~]$ ansible-galaxy collection install servicenow.itsm --force
Starting galaxy collection install process
Process install dependency map
Starting collection install process
Downloading https://galaxy.ansible.com/api/v3/plugin/ansible/content/published/collections/artifacts/servicenow-itsm-2.8.0.tar.gz to /home/ansible_admin/.ansible/tmp/ansible-local-697509tnc1jhu/tmp2z5pk9vv/servicenow-itsm-2.8.0-tjnbllot
Installing 'servicenow.itsm:2.8.0' to '/home/ansible_admin/.ansible/collections/ansible_collections/servicenow/itsm'
servicenow.itsm:2.8.0 was installed successfully
[ansible_admin@ctrl ~]$  ansible-galaxy collection verify servicenow.itsm
Downloading https://galaxy.ansible.com/api/v3/plugin/ansible/content/published/collections/artifacts/servicenow-itsm-2.8.0.tar.gz to /home/ansible_admin/.ansible/tmp/ansible-local-69758mb0348sr/tmpdfe6l2iw/servicenow-itsm-2.8.0-p4e1pw_o
Verifying 'servicenow.itsm:2.8.0'.
Installed collection found at '/home/ansible_admin/.ansible/collections/ansible_collections/servicenow/itsm'
MANIFEST.json hash: a46e1a7295dd9557bac4b3fbe3278c3ece58fb26700ffc91618d0496655e0f43
Successfully verified that checksums for 'servicenow.itsm:2.8.0' match the remote collection.
[ansible_admin@ctrl ~]$  ansible-galaxy collection list
# /home/ansible_admin/.ansible/collections/ansible_collections
Collection      Version
--------------- -------
servicenow.itsm 2.8.0
# /usr/share/ansible/collections/ansible_collections
Collection               Version
------------------------ -------
redhat.rhel_system_roles 1.88.9
[ansible_admin@ctrl ~]$

+++++++++++++ANSIBLE servicenow.itsm.change_request PLAYBOOK++++++++++++++++++++++++++++++++
---
- name: Create change request | login
  servicenow.itsm.change_request:
    instance:
      host: https://dev336605.service-now.com
      username: aes.creator
      password: password
    type: standard
    state: new
    requested_by: some.user
    short_description: Install new Cisco Super Duper Shmooper
    description: Please install new Cat. 6500 in Data center 01
    attachments:
      - path: path/to/attachment.txt
    priority: moderate
    risk: low
    impact: low
    other:
      expected_start: 2021-02-12

- name: Change state of the change request
  servicenow.itsm.change_request:
    instance:
      host: https://dev336605.service-now.com
      username: aes.creator
      password: password

    state: assess
    assignment_group: some.group
    number: CHG0000001

- name: Close change_request
  servicenow.itsm.change_request:
    instance:
      host: https://dev336605.service-now.com
      username: aes.creator
      password: password

    state: closed
    close_code: "successful"
    close_notes: "Closed"
    assignment_group: some.group
    number: CHG0000001

- name: Delete change_request
  servicenow.itsm.change_request:
    instance:
      host: https://dev336605.service-now.com
      username: aes.creator
      password: password

    state: absent
    number: CHG0000001

+++++ERROR+++++++++++++++++++++++++++++++++

[ansible_admin@ctrl ansible]$ ansible-playbook ./playbooks/service_now_create_ticket.yml -v 
Using /etc/ansible/ansible.cfg as config file
ERROR! 'servicenow.itsm.change_request' is not a valid attribute for a Play
The error appears to be in '/etc/ansible/playbooks/service_now_create_ticket.yml': line 2, column 3, but may
be elsewhere in the file depending on the exact syntax problem.
The offending line appears to be:
---
- name: Create change request | login
  ^ here
[ansible_admin@ctrl ansible]$
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2

The part you show that is the playbook is not a valid playbook. That is a list of tasks like what is found in a role. Have a read of these docs. You’ll need to start your playbook off with some kind of hosts targeting pattern (hosts: all) and a tasks key. The bits you already have follow the tasks key.

1 Like
3

Thank you Tim. You were right. As soon as made the change it failed, but for another reason which means it has gone past my issue which you resolved. Thx.
+++++++++++++++++++
[ansible_admin@ctrl ansible]$ ansible-playbook ./playbooks/service_now_create_ticket.yml -v
Using /etc/ansible/ansible.cfg as config file
[WARNING]: Collection servicenow.itsm does not support Ansible version 2.14.17

PLAY [Sample playbook] ***********************************************************************************************************************************************************************************************************************************************
TASK [Gathering Facts] ***********************************************************************************************************************************************************************************************************************************************
ok: [localhost]
TASK [Create a new incident] *****************************************************************************************************************************************************************************************************************************************
fatal: [localhost]: FAILED! => {“changed”: false, “msg”: “Unsupported parameters for (servicenow.itsm.incident) module: instance.caller, instance.impact, instance.short_description, instance.urgency. Supported parameters include: access_token, api_path, client_id, client_secret, custom_headers, grant_type, host, password, refresh_token, timeout, username, validate_certs.”}

PLAY RECAP ***********************************************************************************************************************************************************************************************************************************************************
localhost : ok=1 changed=0 unreachable=0 failed=1 skipped=0 rescued=0 ignored=0
[ansible_admin@ctrl ansible]$