Hi everyone.
I've shared this before so this is mostly a reminder for new users,
seeing we have a fantastic volume of traffic now, sharing a bit more
info on tickets will greatly help me out.
When asking questions or filing tickets, it is very helpful to include
what version of ansible you are using.
It is also often very helpful if you include what OS you are running
Ansible from and what OS you are managing.
If you are filing a github ticket, making sure you have tried the
latest development version is usually a good idea, seeing some
distributions lag behind. For instance, even if we release EPEL
testing today for CentOS/RHEL, it takes 2 weeks for that to make it
out to the repositories (I'm not sure this holding period has any
value, but it's their policy -- and is why we'll probably have our own
repositories as an option in the near future). I obviously understand
not everyone wants to run development versions so if you don't have
time to check, just say so, but do let us know what version you are
using. We'll usually know if a particular issue was fixed in a newer
version or not.
If you have a problem with managing a particular service, it is also
helpful to know what that service is, etc. Erring on the side of too
much info is not a problem!
To see what version of ansible you have and to taste that in to an
email or ticket:
Just run "ansible --version".
If you are running from the development version, it outputs additional
info, which is also very helpful.
Thanks!