playbook errors when run through Ansible tower

I have a task like below:

name: start the service.
shell: “run some command”
become: yes
become_method: sudo
become_user: “usera”
args:
chdir: “/opt/ABC”

And it works fine when I run using command
ansible-playbook playbook.yml

But same when invoked from ansible tower, fails with error:
FAILED! => {“msg”: “Incorrect su password”}

To me sounds strange, All other tasks with root user able to run properly.

any help/ pointer is required.

I have a task like below:

name: start the service.
shell: "run some command"
become: yes
become_method: sudo
become_user: "usera"
args:
chdir: "/opt/ABC"

And it works fine when I run using command
ansible-playbook playbook.yml

But same when invoked from ansible tower, fails with error:
FAILED! => {"msg": "Incorrect su password"}

To me sounds strange, All other tasks with root user able to run properly.

any help/ pointer is required.

Please contact support for Ansible Tower. This list is specifically for Ansible, not for Tower or AWX.

Regards
          Racke