# \#servicenow

**URL:** https://forum.ansible.com/tag/servicenow/278.md

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## [Passing a var between tasks](https://forum.ansible.com/t/passing-a-var-between-tasks/45233)

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**Author:** [@clerambeau370](https://forum.ansible.com/u/clerambeau370)\
**Replies:** 6\
**Last updated:** [February 1, 2026, 1:28pm UTC](https://forum.ansible.com/t/passing-a-var-between-tasks/45233 "2026-02-01T13:28:17Z")

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Hi. Here is my problem. I dont know much about Ansible. I need to write a simple playbook that will perform the following: Go to ServiceNow ticketing system, get a Change Request meeting specific parameters, pass its S…

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## [A ServiceNow ITSM Ansible Task Fails on an Attachment, a Manual File Attachment Works](https://forum.ansible.com/t/a-servicenow-itsm-ansible-task-fails-on-an-attachment-a-manual-file-attachment-works/44995)

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**Author:** [@clerambeau370](https://forum.ansible.com/u/clerambeau370)\
**Replies:** 3\
**Last updated:** [December 27, 2025, 12:24pm UTC](https://forum.ansible.com/t/a-servicenow-itsm-ansible-task-fails-on-an-attachment-a-manual-file-attachment-works/44995 "2025-12-27T12:24:36Z")

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Hello. The problem is this: I can attach a file to a Change request manually, but not via an Ansible automation playbook. I am using the Ansible ServiceNow ITSM. Essentially, it is a Python-based automation softwa…

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## [ServiceNow ITSM + Ansible Automation](https://forum.ansible.com/t/servicenow-itsm-ansible-automation/43903)

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**Author:** [@IPvSean](https://forum.ansible.com/u/IPvSean)\
**Replies:** 0\
**Last updated:** [July 16, 2025, 2:55pm UTC](https://forum.ansible.com/t/servicenow-itsm-ansible-automation/43903 "2025-07-16T14:55:49Z")

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Manually opening and updating service tickets can be a major time sink and distraction for IT teams. Learn how to automate your ServiceNow ITSM and other IT systems with Red Hat Ansible Automation Platform. Watch here: …

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## [Best Practice for Handling Approval Delays in Ansible–ServiceNow Integration?](https://forum.ansible.com/t/best-practice-for-handling-approval-delays-in-ansible-servicenow-integration/43799)

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**Author:** [@benof](https://forum.ansible.com/u/benof)\
**Replies:** 1\
**Last updated:** [July 11, 2025, 1:43pm UTC](https://forum.ansible.com/t/best-practice-for-handling-approval-delays-in-ansible-servicenow-integration/43799 "2025-07-11T13:43:03Z")

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Hello We have integrated Ansible with ServiceNow to automate infrastructure provisioning & change requests but one recurring issue is how to handle approval delays gracefully. :slightly\_smiling\_face: When a playbook tri…

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## [How to Integrating Ansible with ServiceNow](https://forum.ansible.com/t/how-to-integrating-ansible-with-servicenow/42590)

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**Author:** [@SivaJacky](https://forum.ansible.com/u/SivaJacky)\
**Replies:** 1\
**Last updated:** [May 14, 2025, 10:37am UTC](https://forum.ansible.com/t/how-to-integrating-ansible-with-servicenow/42590 "2025-05-14T10:37:31Z")

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i need to pull CI information from the Service now change , for performing automation

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## [Ansible Playbook Syntax for a ServiceNow ITSM Collection - Need Help](https://forum.ansible.com/t/ansible-playbook-syntax-for-a-servicenow-itsm-collection-need-help/42295)

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**Author:** [@Symian](https://forum.ansible.com/u/Symian)\
**Replies:** 5\
**Last updated:** [May 2, 2025, 7:54pm UTC](https://forum.ansible.com/t/ansible-playbook-syntax-for-a-servicenow-itsm-collection-need-help/42295 "2025-05-02T19:54:47Z")

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\*\*Hi. New to Ansible and the ServiceNow ITSM. The question is simple. My playbook fails. It is supposed to use this Help Desk + Automation collection. That webpage has examples. But they do not have any information about…