# Unable to Open Shell

**URL:** <https://forum.ansible.com/t/unable-to-open-shell/26144>\
**Category:** Ansible Project\
**Created:** [November 27, 2017, 8:12pm UTC](https://forum.ansible.com/t/unable-to-open-shell/26144 "2017-11-27T20:12:43Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Lukas\_M](https://avatars.discourse-cdn.com/v4/letter/l/4bbf92/32.png) [@Lukas\_M](https://forum.ansible.com/u/Lukas_M)\
**Post date:** [November 27, 2017, 8:12pm UTC](https://forum.ansible.com/t/unable-to-open-shell/26144/1 "2017-11-27T20:12:43Z")

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Hello,  
I am still new to ansible and have been trying to get a simple playbook together using cisco IOS modules. I am testing with a Cisco Catalyst 3850 switch (running IOS XE 16.6.2) and at this stage am trying to collect the config and safe it as a text file. I am running ansible 2.4.1, python 2.7.5 and this is my playbook, related files and the resulting error:

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**Author:** ![Kai\_Stian\_Olstad](https://avatars.discourse-cdn.com/v4/letter/k/e19adc/32.png) [@Kai\_Stian\_Olstad](https://forum.ansible.com/u/Kai_Stian_Olstad)\
**Post date:** [November 28, 2017, 2:25pm UTC](https://forum.ansible.com/t/unable-to-open-shell/26144/2 "2017-11-28T14:25:28Z")

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Have you read the link and done as it say?  
If so, where are the logs for that?

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**Author:** ![Lukas\_M](https://avatars.discourse-cdn.com/v4/letter/l/4bbf92/32.png) [@Lukas\_M](https://forum.ansible.com/u/Lukas_M)\
**Post date:** [November 28, 2017, 2:57pm UTC](https://forum.ansible.com/t/unable-to-open-shell/26144/3 "2017-11-28T14:57:21Z")

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Yes, I looked through this link and through the log file but the suggested errors and solutions didn’t work for me either…  
Here is the log file content:

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**Author:** ![psprygad](https://avatars.discourse-cdn.com/v4/letter/p/e8c25b/32.png) [@psprygad](https://forum.ansible.com/u/psprygad)\
**Post date:** [November 28, 2017, 3:06pm UTC](https://forum.ansible.com/t/unable-to-open-shell/26144/4 "2017-11-28T15:06:03Z")

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That looks like a paramiko issue. Could you open an issue at [github.com/ansible/ansible](http://github.com/ansible/ansible) and provide this output along with the output from `pip freeze`? From there we can further troubleshoot the bug.

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**Author:** ![Lukas\_M](https://avatars.discourse-cdn.com/v4/letter/l/4bbf92/32.png) [@Lukas\_M](https://forum.ansible.com/u/Lukas_M)\
**Post date:** [November 28, 2017, 3:51pm UTC](https://forum.ansible.com/t/unable-to-open-shell/26144/5 "2017-11-28T15:51:35Z")

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I just opened an issue on github for this as “Cisco Switch Unable to Open Shell”. #33342  
Thank you!