# Unable to launch AWX UI using Load Balancer **URL:** \ **Category:** AWX Project\ **Tags:** awx\ **Created:** [June 21, 2022, 7:00pm UTC](https://forum.ansible.com/t/unable-to-launch-awx-ui-using-load-balancer/36763 "2022-06-21T19:00:55Z")\ **Posts on this page:** 3\ **Page:** 2
**Author:** ![Kaushik\_R](https://avatars.discourse-cdn.com/v4/letter/k/c67d28/32.png) [@Kaushik\_R](https://forum.ansible.com/u/Kaushik_R)\ **Post date:** [August 4, 2022, 7:07pm UTC](https://forum.ansible.com/t/unable-to-launch-awx-ui-using-load-balancer/36763/21 "2022-08-04T19:07:11Z")
Do I access the AWX UI using the E\_\__xternal IP_\_\_ mentioned in the _awx-service_ or using the **_IPAddress_** mentioned in the _awx-ingres_s? NAME TYPE CLUSTER-IP EXTERNAL-IP PORT(S) AGE service/awx-service LoadBalancer x.x.x.x x.x.x.x 443:31372/TCP 7d23h service/controller-manager-metrics-service ClusterIP x.x.x.x 8443/TCP 7d23h NAME CLASS HOSTS ADDRESS PORTS AGE awx-ingress [awx-dev.com](http://awx-dev.com) x.x.x.x 80 7d23h ---
**Author:** ![Kaushik\_R](https://avatars.discourse-cdn.com/v4/letter/k/c67d28/32.png) [@Kaushik\_R](https://forum.ansible.com/u/Kaushik_R)\ **Post date:** [August 9, 2022, 5:15pm UTC](https://forum.ansible.com/t/unable-to-launch-awx-ui-using-load-balancer/36763/22 "2022-08-09T17:15:38Z")
The issue still persists even after applying self-signed SSL certs. I have configured SSL certs as per guidelines under [https://devopscube.com/configure-ingress-tls-kubernetes/](https://devopscube.com/configure-ingress-tls-kubernetes/). I created the secret containing the certs before installing AWX. What could I be doing wrong? ---
**Author:** ![AWX\_Project](https://avatars.discourse-cdn.com/v4/letter/a/eada6e/32.png) [@AWX\_Project](https://forum.ansible.com/u/AWX_Project)\ **Post date:** [August 10, 2022, 6:33pm UTC](https://forum.ansible.com/t/unable-to-launch-awx-ui-using-load-balancer/36763/23 "2022-08-10T18:33:30Z")
Did you add your self signed CA cert to your browser’s trust store, or your organization’s certificate authority? AWX Team [Previous page](https://forum.ansible.com/t/unable-to-launch-awx-ui-using-load-balancer/36763.md?page=1)