# Trial version of Ansible Tower failed and the UI now has issues

**URL:** <https://forum.ansible.com/t/trial-version-of-ansible-tower-failed-and-the-ui-now-has-issues/20296>\
**Category:** Ansible Project\
**Created:** [January 20, 2016, 9:55pm UTC](https://forum.ansible.com/t/trial-version-of-ansible-tower-failed-and-the-ui-now-has-issues/20296 "2016-01-20T21:55:53Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Glenn\_Barnard](https://avatars.discourse-cdn.com/v4/letter/g/8baadc/32.png) [@Glenn\_Barnard](https://forum.ansible.com/u/Glenn_Barnard)\
**Post date:** [January 20, 2016, 9:55pm UTC](https://forum.ansible.com/t/trial-version-of-ansible-tower-failed-and-the-ui-now-has-issues/20296/1 "2016-01-20T21:55:53Z")

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Hi,

I had to uninstall Ansible 1.9.4 earlier today and it also uninstalled Tower. I’m now trying to reinstall Tower but it’s throwing exceptions. The install problem outputs:

[gbarnard@localhost ansible-tower-setup-2.4.3]$ sudo ./setup.sh  
Traceback (most recent call last):  
File “/bin/ansible-playbook”, line 44, in   
import ansible.playbook  
File “/usr/lib/python2.7/site-packages/ansible/playbook/ **init**.py”, line 18, in   
import ansible.inventory  
File “/usr/lib/python2.7/site-packages/ansible/inventory/ **init**.py”, line 26, in   
from ansible.inventory.ini import InventoryParser  
File “/usr/lib/python2.7/site-packages/ansible/inventory/ini.py”, line 21, in   
from ansible.inventory.host import Host  
File “/usr/lib/python2.7/site-packages/ansible/inventory/host.py”, line 19, in   
from ansible import utils  
File “/usr/lib/python2.7/site-packages/ansible/utils/ **init**.py”, line 27, in   
from ansible import errors  
File “/usr/lib/python2.7/site-packages/ansible/errors/ **init**.py”, line 29, in   
from ansible.utils.unicode import to\_unicode, to\_str  
ImportError: cannot import name to\_str  
[error] Oops! An error occured while running setup.  
Setup log saved to /var/log/tower/setup-2016-01-20-21:52:26.log

And the problems with UI include:

1. Clicking on projects returns: Failed to get /api/v1/projects/. GET status: 500

2. Starting a job-template returns: Failed updating job 6 with variables. POST returned: 500

3. clicking on the jobs button returns: Failed to get /api/v1/unified\_jobs/. GET status: 500

4. Going into settings returns a really long error html panel.

Please advise how I can COMPLETELY remove Tower and it’s database and start over from scratch.

Thanks.

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**Author:** ![sivel](https://sea1.discourse-cdn.com/ansible/user_avatar/forum.ansible.com/sivel/32/1198_2.png) [@sivel](https://forum.ansible.com/u/sivel)\
**Post date:** [January 20, 2016, 9:58pm UTC](https://forum.ansible.com/t/trial-version-of-ansible-tower-failed-and-the-ui-now-has-issues/20296/2 "2016-01-20T21:58:48Z")

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For tower issues please reach out to [support@ansible.com](mailto:support@ansible.com) or use [https://support.ansible.com/](https://support.ansible.com/)

This list is for the open source Ansible project and not tower.