# Timeouts and broken templates in new galaxy.ansible.com

**URL:** <https://forum.ansible.com/t/timeouts-and-broken-templates-in-new-galaxy-ansible-com/1322>\
**Category:** Get Help\
**Tags:** galaxy-ng\
**Created:** [October 2, 2023, 9:56am UTC](https://forum.ansible.com/t/timeouts-and-broken-templates-in-new-galaxy-ansible-com/1322 "2023-10-02T09:56:42Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![tonk](https://sea1.discourse-cdn.com/ansible/user_avatar/forum.ansible.com/tonk/32/214_2.png) [@tonk](https://forum.ansible.com/u/tonk)\
**Post date:** [October 2, 2023, 9:56am UTC](https://forum.ansible.com/t/timeouts-and-broken-templates-in-new-galaxy-ansible-com/1322/1 "2023-10-02T09:56:42Z")

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Yes, a lovely new Galaxy. This breaks my complete AAP environment, as I cannot download and install a single collection. I constantly get time-outs and templates break.

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**Author:** ![jonnyfiveiq](https://sea1.discourse-cdn.com/ansible/user_avatar/forum.ansible.com/jonnyfiveiq/32/922_2.png) [@jonnyfiveiq](https://forum.ansible.com/u/jonnyfiveiq)\
**Post date:** [October 2, 2023, 2:30pm UTC](https://forum.ansible.com/t/timeouts-and-broken-templates-in-new-galaxy-ansible-com/1322/2 "2023-10-02T14:30:16Z")

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@tonk Can you contact support so we can collect logs and identify the issue for you. Thanks

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**Author:** ![tonk](https://sea1.discourse-cdn.com/ansible/user_avatar/forum.ansible.com/tonk/32/214_2.png) [@tonk](https://forum.ansible.com/u/tonk)\
**Post date:** [October 3, 2023, 9:44am UTC](https://forum.ansible.com/t/timeouts-and-broken-templates-in-new-galaxy-ansible-com/1322/3 "2023-10-03T09:44:29Z")

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We had contact with Red Hat support and we now have it fixed. Turned out our EE still had Ansible 2.13.2 in it and we needed at least 2.13.9. I have upgraded all executions environments and now it works again.

Thanks

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**Author:** ![gwmngilfen](https://sea1.discourse-cdn.com/ansible/user_avatar/forum.ansible.com/gwmngilfen/32/6_2.png) [@gwmngilfen](https://forum.ansible.com/u/gwmngilfen)\
**Post date:** [October 3, 2023, 10:15am UTC](https://forum.ansible.com/t/timeouts-and-broken-templates-in-new-galaxy-ansible-com/1322/4 "2023-10-03T10:15:14Z")

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Thanks for following up here @tonk. I’ve marked your post as the solution in case it helps someone else 🙂

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**Author:** ![system](https://us1.discourse-cdn.com/ansible/original/1X/1882d9a01da5d8996a862359b0913cc568a39b84.svg) [@system](https://forum.ansible.com/u/system)\
**Post date:** [November 2, 2023, 10:15am UTC](https://forum.ansible.com/t/timeouts-and-broken-templates-in-new-galaxy-ansible-com/1322/5 "2023-11-02T10:15:58Z")

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