# Problem psycopg2.errors.UndefinedFile: could not open file "base/16384/21268": No such file or directory

**URL:** <https://forum.ansible.com/t/problem-psycopg2-errors-undefinedfile-could-not-open-file-base-16384-21268-no-such-file-or-directory/36781>\
**Category:** AWX Project\
**Tags:** awx\
**Created:** [June 28, 2022, 1:32am UTC](https://forum.ansible.com/t/problem-psycopg2-errors-undefinedfile-could-not-open-file-base-16384-21268-no-such-file-or-directory/36781 "2022-06-28T01:32:38Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![user114](https://avatars.discourse-cdn.com/v4/letter/u/db5fbb/32.png) [@user114](https://forum.ansible.com/u/user114)\
**Post date:** [June 28, 2022, 1:32am UTC](https://forum.ansible.com/t/problem-psycopg2-errors-undefinedfile-could-not-open-file-base-16384-21268-no-such-file-or-directory/36781/1 "2022-06-28T01:32:38Z")

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My AWX version is 21 and I installed it according to the guide on github. After a week, an error occurred when accessing the AWX account, and when I checked the log, it was as follows.

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**Author:** ![AWX\_Project](https://avatars.discourse-cdn.com/v4/letter/a/eada6e/32.png) [@AWX\_Project](https://forum.ansible.com/u/AWX_Project)\
**Post date:** [June 29, 2022, 7:31pm UTC](https://forum.ansible.com/t/problem-psycopg2-errors-undefinedfile-could-not-open-file-base-16384-21268-no-such-file-or-directory/36781/2 "2022-06-29T19:31:51Z")

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We haven’t seen this before. Once it gets into this state, do you continue to hit this error? Are you doing anything special with your postgres setup (external)?

Could you provide more info about your setup? Thanks!

AWX Team

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**Author:** ![user114](https://avatars.discourse-cdn.com/v4/letter/u/db5fbb/32.png) [@user114](https://forum.ansible.com/u/user114)\
**Post date:** [July 11, 2022, 12:05am UTC](https://forum.ansible.com/t/problem-psycopg2-errors-undefinedfile-could-not-open-file-base-16384-21268-no-such-file-or-directory/36781/3 "2022-07-11T00:05:24Z")

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No, I don’t use external postgres, and never installed any version of postgres.  
I just Installed according to the guidelines([https://github.com/ansible/awx/blob/devel/INSTALL.md](https://github.com/ansible/awx/blob/devel/INSTALL.md)).

After a week the install AWX always cannot login AWX with these errors.  
I load this at minikube, not k8s. OS is Linux CentOS 7.

2022년 6월 30일 목요일 오전 4시 31분 51초 UTC+9에 AWX Project님이 작성:

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**Author:** ![AWX\_Project](https://avatars.discourse-cdn.com/v4/letter/a/eada6e/32.png) [@AWX\_Project](https://forum.ansible.com/u/AWX_Project)\
**Post date:** [July 13, 2022, 7:45pm UTC](https://forum.ansible.com/t/problem-psycopg2-errors-undefinedfile-could-not-open-file-base-16384-21268-no-such-file-or-directory/36781/4 "2022-07-13T19:45:47Z")

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Interesting, do the postgres pod logs report any errors / messages while trying to log in?

AWX Team