# Passing data from ansible to service now table **URL:** \ **Category:** Ansible Project\ **Created:** [May 20, 2020, 7:57am UTC](https://forum.ansible.com/t/passing-data-from-ansible-to-service-now-table/32981 "2020-05-20T07:57:43Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![Diyawary](https://avatars.discourse-cdn.com/v4/letter/d/d2c977/32.png) [@Diyawary](https://forum.ansible.com/u/Diyawary)\ **Post date:** [May 20, 2020, 7:57am UTC](https://forum.ansible.com/t/passing-data-from-ansible-to-service-now-table/32981/1 "2020-05-20T07:57:43Z")
Hi Team, I am sending data from ansible to service now using uri, data is passing to snow table but job status is not showing successful. I am getting “The read operation timed out” error ,Please suggest me how this can be resolved - name: Passing Data to Snow uri: url: “[https://test.service-now.com/api/eplc/table\_update\_integration/create](https://test.service-now.com/api/eplc/table_update_integration/create)” method: POST Headers: “application/json” body: ‘{“List”:{{EPG\_all}}, “Region”:"NA " }’ body\_format: json user: “{{ snow\_username }}” password: “{{ snow\_password }}” force\_basic\_auth: yes status\_code: 200 timeout: 10 ---
**Author:** ![racke](https://sea1.discourse-cdn.com/ansible/user_avatar/forum.ansible.com/racke/32/4767_2.png) [@racke](https://forum.ansible.com/u/racke)\ **Post date:** [May 20, 2020, 12:35pm UTC](https://forum.ansible.com/t/passing-data-from-ansible-to-service-now-table/32981/2 "2020-05-20T12:35:18Z")
> Hi Team, > > I am sending data from ansible to service now using uri, data is passing to snow table but job status is not showing > successful. > I am getting "The read operation timed out" error ,Please suggest me how this can be resolved > - name: Passing Data to Snow > uri: > url: "[https://test.service-now.com/api/eplc/table\_update\_integration/create"](https://test.service-now.com/api/eplc/table_update_integration/create"); > method: POST > Headers: "application/json" > body: '{"List":{{EPG\_all}}, "Region":"NA " }' > body\_format: json > user: "{{ snow\_username }}" > password: "{{ snow\_password }}" > force\_basic\_auth: yes > status\_code: 200 > timeout: 10 It certainly doesn't help that you reduce the timeout to 10 seconds. Also please post complete error message (without the credentials). Regards         Racke ---
**Author:** ![Diyawary](https://avatars.discourse-cdn.com/v4/letter/d/d2c977/32.png) [@Diyawary](https://forum.ansible.com/u/Diyawary)\ **Post date:** [May 20, 2020, 1:43pm UTC](https://forum.ansible.com/t/passing-data-from-ansible-to-service-now-table/32981/3 "2020-05-20T13:43:24Z")
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**Author:** ![Diyawary](https://avatars.discourse-cdn.com/v4/letter/d/d2c977/32.png) [@Diyawary](https://forum.ansible.com/u/Diyawary)\ **Post date:** [May 20, 2020, 1:43pm UTC](https://forum.ansible.com/t/passing-data-from-ansible-to-service-now-table/32981/4 "2020-05-20T13:43:46Z")
Hi Racke, I have already increase the timeout but still getting the same error. “Status code was -1 and not [200]: ‘The read operation timed out’” ---
**Author:** ![Diyawary](https://avatars.discourse-cdn.com/v4/letter/d/d2c977/32.png) [@Diyawary](https://forum.ansible.com/u/Diyawary)\ **Post date:** [May 20, 2020, 1:52pm UTC](https://forum.ansible.com/t/passing-data-from-ansible-to-service-now-table/32981/5 "2020-05-20T13:52:29Z")
Please find the complete tasks out put- { “status”: -1, “\_ansible\_no\_log”: false, “url”: “[https://test.service-now.com/api/eplc/table\_update\_integration/create](https://test.service-now.com/api/eplc/table_update_integration/create)”, “changed”: false, “elapsed”: 10, “content”: “”, “invocation”: { “module\_args”: { “directory\_mode”: null, “force”: false, “remote\_src”: null, “status\_code”: [ “200” ], “follow”: false, “owner”: null, “body\_format”: “json”, “client\_key”: null, “group”: null, “use\_proxy”: true, “unix\_socket”: null, “unsafe\_writes”: null, “serole”: null, “content”: null, “setype”: null, “follow\_redirects”: “safe”, “return\_content”: false, “method”: “POST”, “body”: { “Region”: “NA - Prod”, “List”: [ data }, “url\_username”: “_**", “src”: null, “dest”: null, “selevel”: null, “force\_basic\_auth”: true, “removes”: null, “http\_agent”: “ansible-httpget”, “user”: “”, “regexp”: null, “password”: "**", “url\_password”: "_\*\*”, “url”: “[https://test.service-now.com/api/eplc/table\_update\_integration/create](https://test.service-now.com/api/eplc/table_update_integration/create)”, “backup”: null, “seuser”: null, “client\_cert”: null, “creates”: null, “headers”: { “Content-Type”: “application/json” }, “delimiter”: null, “mode”: null, “timeout”: 100, “attributes”: null, “validate\_certs”: true } }, “redirected”: false, “msg”: “Status code was -1 and not [200]: ‘The read operation timed out’” } ---
**Author:** ![racke](https://sea1.discourse-cdn.com/ansible/user_avatar/forum.ansible.com/racke/32/4767_2.png) [@racke](https://forum.ansible.com/u/racke)\ **Post date:** [May 20, 2020, 3:07pm UTC](https://forum.ansible.com/t/passing-data-from-ansible-to-service-now-table/32981/6 "2020-05-20T15:07:32Z")
> Please find the complete tasks out put- > { > "status": -1, > "\_ansible\_no\_log": false, > "url": "[https://test.service-now.com/api/eplc/table\_update\_integration/create"](https://test.service-now.com/api/eplc/table_update_integration/create"), > "changed": false, > "elapsed": 10, > "content": "", > "invocation": { > "module\_args": { > "directory\_mode": null, > "force": false, > "remote\_src": null, > "status\_code": [ > "200" > ], > "follow": false, > "owner": null, > "body\_format": "json", > "client\_key": null, > "group": null, > "use\_proxy": true, > "unix\_socket": null, > "unsafe\_writes": null, > "serole": null, > "content": null, > "setype": null, > "follow\_redirects": "safe", > "return\_content": false, > "method": "POST", > "body": { > "Region": "NA - Prod", > "List": [ > data > }, > "url\_username": "\*\*\*\*", > "src": null, > "dest": null, > "selevel": null, > "force\_basic\_auth": true, > "removes": null, > "http\_agent": "ansible-httpget", > "user": "", > "regexp": null, > "password": "\*\*\*", > "url\_password": "\*\*\*", > "url": "[https://test.service-now.com/api/eplc/table\_update\_integration/create"](https://test.service-now.com/api/eplc/table_update_integration/create"), > "backup": null, > "seuser": null, > "client\_cert": null, > "creates": null, > "headers": { > "Content-Type": "application/json" > }, > "delimiter": null, > "mode": null, > "timeout": 100, > "attributes": null, > "validate\_certs": true > } > }, > "redirected": false, > "msg": "Status code was -1 and not [200]: 'The read operation timed out'" > } I would increase the timeout to a ridiculous value like 20 minutes and test if it: \* succeeds \* stops before the timeout exceeded \* stops after the timeout exceeded Regards          Racke ---
**Author:** ![Diyawary](https://avatars.discourse-cdn.com/v4/letter/d/d2c977/32.png) [@Diyawary](https://forum.ansible.com/u/Diyawary)\ **Post date:** [May 21, 2020, 9:41am UTC](https://forum.ansible.com/t/passing-data-from-ansible-to-service-now-table/32981/7 "2020-05-21T09:41:35Z")
Hi Rack, As you suggested I have increased the timeout to 20 min but still getting the same error and task stops before the timeout value. ---
**Author:** ![racke](https://sea1.discourse-cdn.com/ansible/user_avatar/forum.ansible.com/racke/32/4767_2.png) [@racke](https://forum.ansible.com/u/racke)\ **Post date:** [May 21, 2020, 9:44am UTC](https://forum.ansible.com/t/passing-data-from-ansible-to-service-now-table/32981/8 "2020-05-21T09:44:17Z")
> Hi Rack, > > As you suggested I have increased the timeout to 20 min but still getting the same error and task stops before the > timeout value. So it is most likely that the API causes your problems. Please investigate at that end. Regards          Racke ---
**Author:** ![Diyawary](https://avatars.discourse-cdn.com/v4/letter/d/d2c977/32.png) [@Diyawary](https://forum.ansible.com/u/Diyawary)\ **Post date:** [May 21, 2020, 10:20am UTC](https://forum.ansible.com/t/passing-data-from-ansible-to-service-now-table/32981/9 "2020-05-21T10:20:07Z")
thanks Rack one more thing I have observed sometimes i am getting belwo connection failure and some time Read operation timeout error. Status code was -1 and not [200]: Connection failure: connection was closed before a valid response was received: ‘’" could you please suggest what the possible reason of this two errors.? and in my ansible script has no issue. ---
**Author:** ![racke](https://sea1.discourse-cdn.com/ansible/user_avatar/forum.ansible.com/racke/32/4767_2.png) [@racke](https://forum.ansible.com/u/racke)\ **Post date:** [May 21, 2020, 10:32am UTC](https://forum.ansible.com/t/passing-data-from-ansible-to-service-now-table/32981/10 "2020-05-21T10:32:38Z")
> thanks Rack one more thing I have observed sometimes i am getting belwo connection failure and some time Read > operation timeout error. > Status code was -1 and not [200]: Connection failure: connection was closed before a valid response was received: ''" > > could you please suggest what the possible reason of this two errors.? and in my ansible script has no issue. For the third and last time: most likely reason is the \*API itself\*. Regards          Racke ---
**Author:** ![Diyawary](https://avatars.discourse-cdn.com/v4/letter/d/d2c977/32.png) [@Diyawary](https://forum.ansible.com/u/Diyawary)\ **Post date:** [May 21, 2020, 10:47am UTC](https://forum.ansible.com/t/passing-data-from-ansible-to-service-now-table/32981/11 "2020-05-21T10:47:42Z")
Thanks Racke for you help. ---
**Author:** ![David\_Foley](https://avatars.discourse-cdn.com/v4/letter/d/9e8a1a/32.png) [@David\_Foley](https://forum.ansible.com/u/David_Foley)\ **Post date:** [May 21, 2020, 2:52pm UTC](https://forum.ansible.com/t/passing-data-from-ansible-to-service-now-table/32981/12 "2020-05-21T14:52:09Z")
Is the Body Correct ? and that you aren’t missing any JSON values?