# Need an urgent help on Awx 17.x Project sync and template run is not working

**URL:** <https://forum.ansible.com/t/need-an-urgent-help-on-awx-17-x-project-sync-and-template-run-is-not-working/36137>\
**Category:** AWX Project\
**Tags:** awx\
**Created:** [December 21, 2021, 6:04am UTC](https://forum.ansible.com/t/need-an-urgent-help-on-awx-17-x-project-sync-and-template-run-is-not-working/36137 "2021-12-21T06:04:06Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Selvam\_Elangovan](https://avatars.discourse-cdn.com/v4/letter/s/8c91f0/32.png) [@Selvam\_Elangovan](https://forum.ansible.com/u/Selvam_Elangovan)\
**Post date:** [December 21, 2021, 6:04am UTC](https://forum.ansible.com/t/need-an-urgent-help-on-awx-17-x-project-sync-and-template-run-is-not-working/36137/1 "2021-12-21T06:04:06Z")

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Dear users,

I have awx 17.x and have been working fine for years with no issues found. Today we faced an issue when we sync the git project. It just shows as running for 7+ hours but nothing showing on the job logs.

the template jobs also same, if we launch it, it is just shows as running for 7+ hours but nothing in the job logs.  
If I hit the /api/v2/jobs/job\_number it shows below: Not Found:

 ![image.png](https://us1.discourse-cdn.com/ansible/original/2X/4/45f0a09999bd02f5252f6d9068a2fbb28c416a87.png)

awx-task log:

2021-12-21 05:45:37,378 DEBUG awx.main.scheduler Starting project\_update 7025 (pending) in group tower instance awx-b9b68c69b-7bnrq (remaining\_capacity=20)  
2021-12-21 05:45:37,390 DEBUG awx.main.scheduler Submitting project\_update 7025 (waiting) to \<instance group, instance\> \<1,awx-b9b68c69b-7bnrq\>.  
2021-12-21 05:45:37,418 DEBUG awx.main.scheduler project\_update 7025 (waiting) consumed 1 capacity units from tower with prior total of 0  
2021-12-21 05:45:37,518 DEBUG awx.main.dispatch task d93dd325-9292-443a-a665-2d384fcd6bd8 starting awx.main.tasks.RunProjectUpdate(\*[7025])

Nothing interesting in awx-web.

Kindly help me here. Thanks.

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<div class="post-metadata">

**Author:** ![Selvam\_Elangovan](https://avatars.discourse-cdn.com/v4/letter/s/8c91f0/32.png) [@Selvam\_Elangovan](https://forum.ansible.com/u/Selvam_Elangovan)\
**Post date:** [December 21, 2021, 1:47pm UTC](https://forum.ansible.com/t/need-an-urgent-help-on-awx-17-x-project-sync-and-template-run-is-not-working/36137/2 "2021-12-21T13:47:56Z")

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we found an issue. It is related to falcon service. Once stopped, it started working. However, the same issue is not coming in 19.x with falcon scan.

Any idea why it is not happening in awx 19.x?