# How to troubleshoot stuck jobs in AWX

**URL:** <https://forum.ansible.com/t/how-to-troubleshoot-stuck-jobs-in-awx/34906>\
**Category:** AWX Project\
**Tags:** awx\
**Created:** [April 1, 2021, 11:20pm UTC](https://forum.ansible.com/t/how-to-troubleshoot-stuck-jobs-in-awx/34906 "2021-04-01T23:20:35Z")\
**Posts on this page:** 1\
**Page:** 1

<div class="post-metadata">

**Author:** ![Angel\_Rengifo\_Cancin](https://avatars.discourse-cdn.com/v4/letter/a/9e8a1a/32.png) [@Angel\_Rengifo\_Cancin](https://forum.ansible.com/u/Angel_Rengifo_Cancin)\
**Post date:** [April 1, 2021, 11:20pm UTC](https://forum.ansible.com/t/how-to-troubleshoot-stuck-jobs-in-awx/34906/1 "2021-04-01T23:20:35Z")

</div>

Hello guys:

I’m running AWX 15.0.1. Sometimes I run some jobs which get stuck without a clue what could be wrong.

For example, I have a job in Running State for more than 2 hours. Through the Web UI, the last log line is 1430 and this hasn’t changed in the last 2 hours. When I try to see logs from the container, I don’t find anything important like errors or warnings.

I logged in into the awx\_task container and I see the ansible-playbook process still alive, however I cannot see any open SSH connection to any remote host. If ansible is not connected to any host, so what’s doing anyway?

I ran “awx-manage run\_dispatcher --status” and only saw the JobID still running.

I have no idea how to troubleshoot this. I’m tempted to cancel and relaunch the job again, but if I do this I will never wrong the root cause of the problem.

Anyone of you could suggest any idea here?

I’d appreciate some help. Thanks in advance.