# fatal: \[XXXX\]: FAILED! =\> {"changed": false, "failed": true, "msg": "unable to open shell. **URL:** \ **Category:** Ansible Project\ **Created:** [August 14, 2017, 3:52pm UTC](https://forum.ansible.com/t/fatal-xxxx-failed-changed-false-failed-true-msg-unable-to-open-shell/25245 "2017-08-14T15:52:45Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![Sunil6057](https://avatars.discourse-cdn.com/v4/letter/s/c57346/32.png) [@Sunil6057](https://forum.ansible.com/u/Sunil6057)\ **Post date:** [August 14, 2017, 3:52pm UTC](https://forum.ansible.com/t/fatal-xxxx-failed-changed-false-failed-true-msg-unable-to-open-shell/25245/1 "2017-08-14T15:52:45Z")
Hi When running playbook i am geting (running Ansible 2.4) fatal: [XXXXX]: FAILED! =\> {“changed”: false, “failed”: true, “msg”: "unable to open shell. Try host\_key …False no use… need advice / help ---
**Author:** ![alikins](https://avatars.discourse-cdn.com/v4/letter/a/d07c76/32.png) [@alikins](https://forum.ansible.com/u/alikins)\ **Post date:** [August 14, 2017, 4:03pm UTC](https://forum.ansible.com/t/fatal-xxxx-failed-changed-false-failed-true-msg-unable-to-open-shell/25245/2 "2017-08-14T16:03:24Z")
You need to provide more info. - include the playbook - the env (os, distro, version, etc) you are running ansible from - the env (os, distro, version, etc) you running the playbook against (the remote machine being managed) - any ansible config - the actual command line being used to start ansible-playbook - the full output from the failed ansible-playbook invocation (with the verbosity level raised by adding the ‘-vvvv’ cli opts to ansible-playbook command) - what you expect to happen ---
**Author:** ![Sunil6057](https://avatars.discourse-cdn.com/v4/letter/s/c57346/32.png) [@Sunil6057](https://forum.ansible.com/u/Sunil6057)\ **Post date:** [August 14, 2017, 6:36pm UTC](https://forum.ansible.com/t/fatal-xxxx-failed-changed-false-failed-true-msg-unable-to-open-shell/25245/3 "2017-08-14T18:36:51Z")
-bash-4.2$ ansible --version ansible 2.4.0 config file = /etc/ansible/ansible.cfg configured module search path = [u’/ansible/lib/ansible’] ansible python module location = /usr/lib/python2.7/site-packages/ansible-2.4.0-py2.7.egg/ansible executable location = /usr/bin/ansible python version = 2.7.5 (default, Aug 2 2016, 04:20:16) [GCC 4.8.5 20150623 (Red Hat 4.8.5-4)] -bash-4.2$ -bash-4.2$ cat cli-test.yml ---
**Author:** ![Sunil6057](https://avatars.discourse-cdn.com/v4/letter/s/c57346/32.png) [@Sunil6057](https://forum.ansible.com/u/Sunil6057)\ **Post date:** [August 15, 2017, 4:44pm UTC](https://forum.ansible.com/t/fatal-xxxx-failed-changed-false-failed-true-msg-unable-to-open-shell/25245/4 "2017-08-15T16:44:42Z")
ANY help? ---
**Author:** ![Kai\_Stian\_Olstad](https://avatars.discourse-cdn.com/v4/letter/k/e19adc/32.png) [@Kai\_Stian\_Olstad](https://forum.ansible.com/u/Kai_Stian_Olstad)\ **Post date:** [August 15, 2017, 6:23pm UTC](https://forum.ansible.com/t/fatal-xxxx-failed-changed-false-failed-true-msg-unable-to-open-shell/25245/5 "2017-08-15T18:23:37Z")
You should probably try with the correct brackets. ---
**Author:** ![Sunil6057](https://avatars.discourse-cdn.com/v4/letter/s/c57346/32.png) [@Sunil6057](https://forum.ansible.com/u/Sunil6057)\ **Post date:** [August 16, 2017, 2:24am UTC](https://forum.ansible.com/t/fatal-xxxx-failed-changed-false-failed-true-msg-unable-to-open-shell/25245/6 "2017-08-16T02:24:35Z")
i tried ---
**Author:** ![Sunil6057](https://avatars.discourse-cdn.com/v4/letter/s/c57346/32.png) [@Sunil6057](https://forum.ansible.com/u/Sunil6057)\ **Post date:** [August 17, 2017, 5:52am UTC](https://forum.ansible.com/t/fatal-xxxx-failed-changed-false-failed-true-msg-unable-to-open-shell/25245/7 "2017-08-17T05:52:44Z")
ANy help… ---
**Author:** ![Kai\_Stian\_Olstad](https://avatars.discourse-cdn.com/v4/letter/k/e19adc/32.png) [@Kai\_Stian\_Olstad](https://forum.ansible.com/u/Kai_Stian_Olstad)\ **Post date:** [August 18, 2017, 6:55pm UTC](https://forum.ansible.com/t/fatal-xxxx-failed-changed-false-failed-true-msg-unable-to-open-shell/25245/8 "2017-08-18T18:55:36Z")
It can't be the same issue since you have changed your code. So we can't make this a guessing game, you need to provide more information like the output including the error message (as Adrian already have indicated). So what is you error message now? ---
**Author:** ![Sunil6057](https://avatars.discourse-cdn.com/v4/letter/s/c57346/32.png) [@Sunil6057](https://forum.ansible.com/u/Sunil6057)\ **Post date:** [August 19, 2017, 4:33am UTC](https://forum.ansible.com/t/fatal-xxxx-failed-changed-false-failed-true-msg-unable-to-open-shell/25245/9 "2017-08-19T04:33:41Z")
hi Sorry Error and play-book is as below ---
**Author:** ![Sunil6057](https://avatars.discourse-cdn.com/v4/letter/s/c57346/32.png) [@Sunil6057](https://forum.ansible.com/u/Sunil6057)\ **Post date:** [August 23, 2017, 1:48am UTC](https://forum.ansible.com/t/fatal-xxxx-failed-changed-false-failed-true-msg-unable-to-open-shell/25245/10 "2017-08-23T01:48:02Z")
Help… ---
**Author:** ![ganeshrn](https://sea1.discourse-cdn.com/ansible/user_avatar/forum.ansible.com/ganeshrn/32/1021_2.png) [@ganeshrn](https://forum.ansible.com/u/ganeshrn)\ **Post date:** [September 20, 2017, 7:09am UTC](https://forum.ansible.com/t/fatal-xxxx-failed-changed-false-failed-true-msg-unable-to-open-shell/25245/11 "2017-09-20T07:09:30Z")
Can you please re-try this on the released version of 2.4 and check if you are still seeing this issue. Regards, Ganesh