# Failed to access license information. GET returned status: 401 **URL:** \ **Category:** Ansible Project\ **Tags:** awx\ **Created:** [February 26, 2014, 6:20am UTC](https://forum.ansible.com/t/failed-to-access-license-information-get-returned-status-401/14658 "2014-02-26T06:20:45Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![David\_Chin](https://avatars.discourse-cdn.com/v4/letter/d/e19b73/32.png) [@David\_Chin](https://forum.ansible.com/u/David_Chin)\ **Post date:** [February 26, 2014, 6:20am UTC](https://forum.ansible.com/t/failed-to-access-license-information-get-returned-status-401/14658/1 "2014-02-26T06:20:45Z")
Hi guys, I keep on getting these messages when logging in to AWX (Ansible Tower). **Failed to access license information. GET returned status: 401** After I dismissed the error, it keeps on prompting me to login again and again and AWX is basically not usable. Any idea how to troubleshoot this? ---
**Author:** ![benno\_joy](https://avatars.discourse-cdn.com/v4/letter/b/73ab20/32.png) [@benno\_joy](https://forum.ansible.com/u/benno_joy)\ **Post date:** [February 26, 2014, 10:57am UTC](https://forum.ansible.com/t/failed-to-access-license-information-get-returned-status-401/14658/2 "2014-02-26T10:57:53Z")
Hi David, Could you please send across awx/tower related issue to [support@ansibleworks.com](mailto:support@ansibleworks.com) as this list is mainly for ansible core . Regards, Benno ---
**Author:** ![Michael\_DeHaan1](https://avatars.discourse-cdn.com/v4/letter/m/5e9695/32.png) [@Michael\_DeHaan1](https://forum.ansible.com/u/Michael_DeHaan1)\ **Post date:** [February 26, 2014, 12:47pm UTC](https://forum.ansible.com/t/failed-to-access-license-information-get-returned-status-401/14658/3 "2014-02-26T12:47:49Z")
Yep, please direct this over there. It’s likely just a permissions issue on the license file.