# Facing mail issues in my AWX17 **URL:** \ **Category:** AWX Project\ **Tags:** awx\ **Created:** [April 21, 2021, 3:59pm UTC](https://forum.ansible.com/t/facing-mail-issues-in-my-awx17/35027 "2021-04-21T15:59:37Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Kavitha\_Ahilan](https://avatars.discourse-cdn.com/v4/letter/k/9de0a6/32.png) [@Kavitha\_Ahilan](https://forum.ansible.com/u/Kavitha_Ahilan)\ **Post date:** [April 21, 2021, 3:59pm UTC](https://forum.ansible.com/t/facing-mail-issues-in-my-awx17/35027/1 "2021-04-21T15:59:37Z")
Hi Team I have enable email notification in my AWX17 but I triggered Test notification, mail notification failed. I just upgraded my awx 10 to awx 17. In awx 10 mail notification was wroking fine after upgraded to awx17 it was not working. I checked mail logs in host machine. I got belwo error… postfix/smtp[78163]: disconnect from unknown [172.19.0.7] Please provide solution. After upgraded to awx17 only, I faced this mail issue. Thanks Ahilan S CGI ---
**Author:** ![Kavitha\_Ahilan](https://avatars.discourse-cdn.com/v4/letter/k/9de0a6/32.png) [@Kavitha\_Ahilan](https://forum.ansible.com/u/Kavitha_Ahilan)\ **Post date:** [April 22, 2021, 5:28am UTC](https://forum.ansible.com/t/facing-mail-issues-in-my-awx17/35027/2 "2021-04-22T05:28:48Z")
Hi Guys Any suggestions or solutions for my mail issue??? ---
**Author:** ![Kaleb\_S](https://avatars.discourse-cdn.com/v4/letter/k/a6a055/32.png) [@Kaleb\_S](https://forum.ansible.com/u/Kaleb_S)\ **Post date:** [April 22, 2021, 1:37pm UTC](https://forum.ansible.com/t/facing-mail-issues-in-my-awx17/35027/3 "2021-04-22T13:37:02Z")
Hi Ahilan, It would seem from the logs that your awx doesn’t have permission to send mail out… that’s why you’re getting the “disconnect from unknown” message… I’m assuming postfix is running outside of awx? You might have to check the configuration of that service to determine if it was configured to send from whatever network your previous installation of awx was on, versus what your current network is. HTH Kaleb ---
**Author:** ![Kavitha\_Ahilan](https://avatars.discourse-cdn.com/v4/letter/k/9de0a6/32.png) [@Kavitha\_Ahilan](https://forum.ansible.com/u/Kavitha_Ahilan)\ **Post date:** [April 22, 2021, 3:36pm UTC](https://forum.ansible.com/t/facing-mail-issues-in-my-awx17/35027/4 "2021-04-22T15:36:49Z")
Thanks Kaleb I checked and confirmed. I could able to send mail from my host machine(basemachine). no postfix issues in my hostmachine. I faced this issue only after upgrade from awx10 to awx17. I am configured email option as TLS in notification template. I don’t see any none option in drop down menu in email option. ---
**Author:** ![Kavitha\_Ahilan](https://avatars.discourse-cdn.com/v4/letter/k/9de0a6/32.png) [@Kavitha\_Ahilan](https://forum.ansible.com/u/Kavitha_Ahilan)\ **Post date:** [April 23, 2021, 7:57am UTC](https://forum.ansible.com/t/facing-mail-issues-in-my-awx17/35027/5 "2021-04-23T07:57:08Z")
anyone have facing same i\mail issues in AWX17. any work round forthis issue ---
**Author:** ![Niko\_Wang](https://avatars.discourse-cdn.com/v4/letter/n/f17d59/32.png) [@Niko\_Wang](https://forum.ansible.com/u/Niko_Wang)\ **Post date:** [May 27, 2021, 7:06am UTC](https://forum.ansible.com/t/facing-mail-issues-in-my-awx17/35027/6 "2021-05-27T07:06:22Z")
This is caused by " E-mail options", it’s optional in previous version, but required after that. ---
**Author:** ![Alex\_Shishko](https://avatars.discourse-cdn.com/v4/letter/a/e95f7d/32.png) [@Alex\_Shishko](https://forum.ansible.com/u/Alex_Shishko)\ **Post date:** [June 8, 2021, 8:42am UTC](https://forum.ansible.com/t/facing-mail-issues-in-my-awx17/35027/7 "2021-06-08T08:42:38Z")
Hello) Maybe it helps you [https://www.youtube.com/watch?v=tVoPkYfFgS4](https://www.youtube.com/watch?v=tVoPkYfFgS4) четверг, 27 мая 2021 г. в 10:06:23 UTC+3, [wjn....@gmail.com](mailto:wjn....@gmail.com):