# ERROR! Unexpected Exception: No module named jinja2.exceptions

**URL:** <https://forum.ansible.com/t/error-unexpected-exception-no-module-named-jinja2-exceptions/25309>\
**Category:** Ansible Project\
**Tags:** rhel\
**Created:** [August 22, 2017, 5:31pm UTC](https://forum.ansible.com/t/error-unexpected-exception-no-module-named-jinja2-exceptions/25309 "2017-08-22T17:31:52Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Colin\_L](https://avatars.discourse-cdn.com/v4/letter/c/f04885/32.png) [@Colin\_L](https://forum.ansible.com/u/Colin_L)\
**Post date:** [August 22, 2017, 5:31pm UTC](https://forum.ansible.com/t/error-unexpected-exception-no-module-named-jinja2-exceptions/25309/1 "2017-08-22T17:31:52Z")

</div>

Hello,

I am pretty new to the linux world and have been tasked with learning ansible and setting it up in our environment.

Version info:  
RHEL: 6.9  
Python: 2.6.6  
Ansible: 2.3.1

I have intalled it via YUM, and confirmed that it exists on the system:

Host: rpm -qa | grep ansible  
ansible-2.3.1.0-1.el6.noarch

However when I try and run a simple command to test the installation, I have this error:

"  
ansible --version  
/usr/bin/ansible:94: DeprecationWarning: BaseException.message has been deprecated as of Python 2.6  
msg = e.message  
ERROR! Unexpected Exception: No module named jinja2.exceptions  
the full traceback was:

Traceback (most recent call last):  
File “/usr/bin/ansible”, line 88, in   
mycli = getattr( **import** (“ansible.cli.%s” % sub, fromlist=[myclass]), myclass)  
File “/usr/lib/python2.6/site-packages/ansible-2.4.0-py2.6.egg/ansible/cli/ **init**.py”, line 45, in   
from ansible.vars.manager import VariableManager  
File “/usr/lib/python2.6/site-packages/ansible-2.4.0-py2.6.egg/ansible/vars/manager.py”, line 32, in   
from jinja2.exceptions import UndefinedError  
ImportError: No module named jinja2.exceptions  
"

To me this means that this module isn’t installed correctly or Ansible can’t find it somehow…

When trying to install the module using pip, I get this:

> pip install jinja2  
> DEPRECATION: Python 2.6 is no longer supported by the Python core team, please upgrade your Python. A future version of pip will drop support for Python 2.6  
> Requirement already satisfied: jinja2 in /usr/lib/python2.6/site-packages/Jinja2-2.6-py2.6.egg

The obvious answer is that Python 2.6 may be the problem, but it shouldn’t effect a simple command like -help (or --version).

I am pretty sure that the package is installed correctly, but just maybe that Python/ansible can’t find it.

Do I need to point the python path to where the package is actually installed? Is that possible?

Thank you!

---

<div class="post-metadata">

**Author:** ![Colin\_L](https://avatars.discourse-cdn.com/v4/letter/c/f04885/32.png) [@Colin\_L](https://forum.ansible.com/u/Colin_L)\
**Post date:** [August 22, 2017, 10:08pm UTC](https://forum.ansible.com/t/error-unexpected-exception-no-module-named-jinja2-exceptions/25309/2 "2017-08-22T22:08:34Z")

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Edit:

issue was resolved by removing jinja2 through pip, and removing pip all together. Then installing jinja2 through easy\_install.