# Error 401 in Ansible Tower

**URL:** <https://forum.ansible.com/t/error-401-in-ansible-tower/18471>\
**Category:** Ansible Project\
**Tags:** awx\
**Created:** [June 11, 2015, 2:26pm UTC](https://forum.ansible.com/t/error-401-in-ansible-tower/18471 "2015-06-11T14:26:45Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Igor\_Fedorov](https://avatars.discourse-cdn.com/v4/letter/i/c5a1d2/32.png) [@Igor\_Fedorov](https://forum.ansible.com/u/Igor_Fedorov)\
**Post date:** [June 11, 2015, 2:26pm UTC](https://forum.ansible.com/t/error-401-in-ansible-tower/18471/1 "2015-06-11T14:26:45Z")

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I installed Ansible Tower (2.1.4), it worked fine.  
I did some initial setup - users, credentials, etc.  
After a while I got back to this, and could not login in the interface.

when I try I see the message: “Failed to access user information. GET returned status: 401”

and /var/log/tower/tower\_warnings.log : “2015-06-11 09:46:15,154 WARNING awx.api.generics status 401 received by user AnonymousUser attempting to access /api/v1/me/”

attempt to install again nothing changed

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How can this be resolved?

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**Author:** ![Timothy\_Gerla](https://avatars.discourse-cdn.com/v4/letter/t/977dab/32.png) [@Timothy\_Gerla](https://forum.ansible.com/u/Timothy_Gerla)\
**Post date:** [June 11, 2015, 2:38pm UTC](https://forum.ansible.com/t/error-401-in-ansible-tower/18471/2 "2015-06-11T14:38:02Z")

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Hey Igor, we received your support ticket and will be taking a look momentarily. This mailing list is primarily for Ansible open source discussion so in the future just go ahead and sent Tower questions right to [support@ansible.com](mailto:support@ansible.com). Thanks and we’ll be in touch soon!

-Tim