# Blue "New" circle doesn't go away for "Get Help" section **URL:** \ **Category:** Forum Guide & Feedback\ **Created:** [October 17, 2023, 3:04pm UTC](https://forum.ansible.com/t/blue-new-circle-doesnt-go-away-for-get-help-section/1754 "2023-10-17T15:04:59Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![jrglynn2](https://avatars.discourse-cdn.com/v4/letter/j/94ad74/32.png) [@jrglynn2](https://forum.ansible.com/u/jrglynn2)\ **Post date:** [October 17, 2023, 3:04pm UTC](https://forum.ansible.com/t/blue-new-circle-doesnt-go-away-for-get-help-section/1754/1 "2023-10-17T15:04:59Z")
The little blue circle that shows when unread topics are available in each section will not clear for the Get Help section. When I go into the section, there is no “New” tab indicating anything is new, nor any other notification saying something has been added. In other sections, this indicator disappears after reading the new items. Any help is greatly appreciated, thanks! ---
**Author:** ![gwmngilfen](https://sea1.discourse-cdn.com/ansible/user_avatar/forum.ansible.com/gwmngilfen/32/6_2.png) [@gwmngilfen](https://forum.ansible.com/u/gwmngilfen)\ **Post date:** [October 17, 2023, 4:16pm UTC](https://forum.ansible.com/t/blue-new-circle-doesnt-go-away-for-get-help-section/1754/2 "2023-10-17T16:16:25Z")
Does it go away after a hard refresh of the page? I’ve definitely seen some caching for the tracking info. ---
**Author:** ![jrglynn2](https://avatars.discourse-cdn.com/v4/letter/j/94ad74/32.png) [@jrglynn2](https://forum.ansible.com/u/jrglynn2)\ **Post date:** [October 17, 2023, 4:25pm UTC](https://forum.ansible.com/t/blue-new-circle-doesnt-go-away-for-get-help-section/1754/3 "2023-10-17T16:25:06Z")
I have tried refresh, logging out/in, clearing cache, closing browser, all the standard website troubleshooting stuff … it doesn’t clear. But only the “Get Help” section, all other sections are fine - blue dot appears when something is new, disappears when I read/dismiss it… ---
**Author:** ![gwmngilfen](https://sea1.discourse-cdn.com/ansible/user_avatar/forum.ansible.com/gwmngilfen/32/6_2.png) [@gwmngilfen](https://forum.ansible.com/u/gwmngilfen)\ **Post date:** [October 17, 2023, 4:34pm UTC](https://forum.ansible.com/t/blue-new-circle-doesnt-go-away-for-get-help-section/1754/4 "2023-10-17T16:34:41Z")
Interesting. I’ll take a look tomorrow, if I can - did this only start recently? ---
**Author:** ![ptn](https://sea1.discourse-cdn.com/ansible/user_avatar/forum.ansible.com/ptn/32/481_2.png) [@ptn](https://forum.ansible.com/u/ptn)\ **Post date:** [October 17, 2023, 4:52pm UTC](https://forum.ansible.com/t/blue-new-circle-doesnt-go-away-for-get-help-section/1754/5 "2023-10-17T16:52:13Z")
Hey, I haven’t noticed earlier; I just tried going through each category to empty new and unread posts and had the same behavior. Then I noticed a blue dot next to a cross-post (upper right section, right under the notification bell), read it and blue dot on “Get Help” is now gone. In my case, it was [this one](http://forum.ansible.com/t/video-demo-windows-and-event-driven-ansible/1739). Hope you’ll figure it out ! ---
**Author:** ![jrglynn2](https://avatars.discourse-cdn.com/v4/letter/j/94ad74/32.png) [@jrglynn2](https://forum.ansible.com/u/jrglynn2)\ **Post date:** [October 17, 2023, 5:39pm UTC](https://forum.ansible.com/t/blue-new-circle-doesnt-go-away-for-get-help-section/1754/6 "2023-10-17T17:39:58Z")
I only noticed it today because I happened to come into the forum itself to respond to a topic - usually I read everything through a news feeder. ---
**Author:** ![jrglynn2](https://avatars.discourse-cdn.com/v4/letter/j/94ad74/32.png) [@jrglynn2](https://forum.ansible.com/u/jrglynn2)\ **Post date:** [October 17, 2023, 5:42pm UTC](https://forum.ansible.com/t/blue-new-circle-doesnt-go-away-for-get-help-section/1754/7 "2023-10-17T17:42:37Z")
@ptn thanks, you are correct - it was the cross-posts. Once I clicked on each of them, the notification dot disappeared. Can we fix this so we can dismiss the cross-posts as well, when we mark the section as read? ---
**Author:** ![ptn](https://sea1.discourse-cdn.com/ansible/user_avatar/forum.ansible.com/ptn/32/481_2.png) [@ptn](https://forum.ansible.com/u/ptn)\ **Post date:** [October 17, 2023, 6:07pm UTC](https://forum.ansible.com/t/blue-new-circle-doesnt-go-away-for-get-help-section/1754/8 "2023-10-17T18:07:12Z")
> Can we fix this so we can dismiss the cross-posts as well, when we mark the section as read? I don’t know. You could perhaps do something by playing around on [your profile “tracking” settings](http://forum.ansible.com/u/jrglynn2/preferences/tracking). ---
**Author:** ![gwmngilfen](https://sea1.discourse-cdn.com/ansible/user_avatar/forum.ansible.com/gwmngilfen/32/6_2.png) [@gwmngilfen](https://forum.ansible.com/u/gwmngilfen)\ **Post date:** [October 18, 2023, 8:11am UTC](https://forum.ansible.com/t/blue-new-circle-doesnt-go-away-for-get-help-section/1754/9 "2023-10-18T08:11:31Z")
What do you mean by a cross-post in this context? To me that phrase is to do with multiple copies of posts to mailing lists 🙂 ---
**Author:** ![jrglynn2](https://avatars.discourse-cdn.com/v4/letter/j/94ad74/32.png) [@jrglynn2](https://forum.ansible.com/u/jrglynn2)\ **Post date:** [October 18, 2023, 2:39pm UTC](https://forum.ansible.com/t/blue-new-circle-doesnt-go-away-for-get-help-section/1754/10 "2023-10-18T14:39:07Z")
i was using the wording of ptn - `cross-post (upper right section, right under the notification bell)` I attached a screen shot of the posts I had to click on before the notification dot went away for me. Thanks! ![GetHelp_CrossPosts](https://us1.discourse-cdn.com/ansible/original/2X/8/887e08f452c6db0f116f50b10cdc3059a9cf4ebd.jpeg) ---
**Author:** ![gwmngilfen](https://sea1.discourse-cdn.com/ansible/user_avatar/forum.ansible.com/gwmngilfen/32/6_2.png) [@gwmngilfen](https://forum.ansible.com/u/gwmngilfen)\ **Post date:** [October 18, 2023, 3:11pm UTC](https://forum.ansible.com/t/blue-new-circle-doesnt-go-away-for-get-help-section/1754/11 "2023-10-18T15:11:33Z")
Aha, so it’s the subcategories - #Guides, FAQs & Howtos is a subcategory of #Get Help. Can you try changing that “none” dropdown box to “all” on the top mid-left of your screenshot? Do the new posts show up in the new/unread list then? ---
**Author:** ![jrglynn2](https://avatars.discourse-cdn.com/v4/letter/j/94ad74/32.png) [@jrglynn2](https://forum.ansible.com/u/jrglynn2)\ **Post date:** [October 18, 2023, 4:15pm UTC](https://forum.ansible.com/t/blue-new-circle-doesnt-go-away-for-get-help-section/1754/12 "2023-10-18T16:15:32Z")
I don’t think there is any way to test that, as they are marked as read now? I changed to “all”, and the links are still there, and the notification dot is still gone ---
**Author:** ![gwmngilfen](https://sea1.discourse-cdn.com/ansible/user_avatar/forum.ansible.com/gwmngilfen/32/6_2.png) [@gwmngilfen](https://forum.ansible.com/u/gwmngilfen)\ **Post date:** [October 18, 2023, 4:25pm UTC](https://forum.ansible.com/t/blue-new-circle-doesnt-go-away-for-get-help-section/1754/13 "2023-10-18T16:25:16Z")
Fair enough. I ask because I can change the dropdown to default to “all”, so if it helps to find the posts that are causing it, then I can change that. Alternatively it would also be interesting to see if the new/unread tabs work when looking at #Guides, FAQs & Howtos too. Ah well, it’ll come up again, no doubt - so many dials to fiddle with 😛