# AWX-operator redis image backoff error - where are creds for docker.io? **URL:** \ **Category:** Get Help\ **Tags:** awx-operator, awx, ee, kubernetes\ **Created:** [December 3, 2025, 3:08pm UTC](https://forum.ansible.com/t/awx-operator-redis-image-backoff-error-where-are-creds-for-docker-io/44948 "2025-12-03T15:08:08Z")\ **Posts on this page:** 1\ **Page:** 1
**Author:** ![pdin](https://avatars.discourse-cdn.com/v4/letter/p/df788c/32.png) [@pdin](https://forum.ansible.com/u/pdin)\ **Post date:** [December 3, 2025, 3:08pm UTC](https://forum.ansible.com/t/awx-operator-redis-image-backoff-error-where-are-creds-for-docker-io/44948/1 "2025-12-03T15:08:08Z")
I have an AWX operator running Ansible in Kubernetes. The redis pods is throwing the image backoff error: Events: Type Reason Age From Message * * * Warning Failed 8m58s (x5330 over 10d) kubelet (combined from similar events): Error: ImagePullBackOff Normal BackOff 3m56s (x73591 over 10d) kubelet Back-off pulling image “[docker.io/redis:7](http://docker.io/redis:7)” Warning Failed 3m56s (x72392 over 10d) kubelet Error: ImagePullBackOff ```auto I think this is because there is not docker.io secrets in this install. How can I setup creds separately? I do not think the ee creds are the same needed for redis from what I can see. Here's the full error log: cat /tmp/troubleshooting.txt Name: awx-demo-web-5bf48f486-bgpc2 Namespace: awx Priority: 0 Service Account: awx-demo Node: usll-dev-smi-zone-a-869987d56f-vznnr/100.112.138.10 Start Time: Fri, 21 Nov 2025 17:38:10 -0600 Labels: app.kubernetes.io/component=awx app.kubernetes.io/managed-by=awx-operator app.kubernetes.io/name=awx-demo-web app.kubernetes.io/operator-version=2.19.1 app.kubernetes.io/part-of=awx-demo app.kubernetes.io/version=24.6.1 pod-template-hash=5bf48f486 Annotations: checksum-configmaps-config: e234f6893a95e0adc322f334558e86ff383b24ab checksum-secret-bundle_cacert: da39a3ee5e6b4b0d3255bfef95601890afd80709 checksum-secret-ldap_cacert: da39a3ee5e6b4b0d3255bfef95601890afd80709 checksum-secret-receptor_ca: 3754ffa7d25781fee7a907d25f2711d34a23f250 checksum-secret-receptor_work_signing: 81f7f9630bd1437a5628487c5852f278d1576ede checksum-secret-route_tls: da39a3ee5e6b4b0d3255bfef95601890afd80709 checksum-secret-secret_key: c87c7583c49b4f99207039b312db5d212592bb87 checksum-secrets-app_credentials: c1390276d67609884acac8fd5be2e2f7b38f9e55 checksum-storage-persistent: adc83b19e793491b1c6ea0fd8b46cd9f32e592fc kubectl.kubernetes.io/default-container: awx-demo-web kubectl.kubernetes.io/restartedAt: 2025-09-08T11:56:05-05:00 Status: Pending IP: 192.168.3.82 IPs: IP: 192.168.3.82 Controlled By: ReplicaSet/awx-demo-web-5bf48f486 Containers: redis: Container ID: Image: docker.io/redis:7 Image ID: Port: Host Port: Args: redis-server /etc/redis.conf State: Waiting Reason: ImagePullBackOff Ready: False Restart Count: 0 Requests: cpu: 50m memory: 64Mi Environment: Mounts: /data from awx-demo-redis-data (rw) /etc/redis.conf from awx-demo-redis-config (ro,path="redis.conf") /var/run/redis from awx-demo-redis-socket (rw) /var/run/secrets/kubernetes.io/serviceaccount from kube-api-access-8zbx2 (ro) awx-demo-web: Container ID: containerd://5028dfb71ac7bbaebcb46ff59e063e95ef085b873aa82f9e7dbb9fe661fe517e Image: quay.io/ansible/awx:24.6.1 Image ID: quay.io/ansible/awx@sha256:5d47e132014ae4c6a026a2e8f19ce7b3cf3c8f313d59e44fdfa95cd9f3669209 Ports: 8052/TCP, 443/TCP Host Ports: 0/TCP, 0/TCP Args: /usr/bin/launch_awx_web.sh State: Waiting Reason: CrashLoopBackOff Last State: Terminated Reason: Completed Exit Code: 0 Started: Tue, 02 Dec 2025 15:52:53 -0600 Finished: Tue, 02 Dec 2025 15:53:25 -0600 Ready: False Restart Count: 2793 Requests: cpu: 100m memory: 128Mi Environment: AWX_COMPONENT: web SUPERVISOR_CONFIG_PATH: /etc/supervisord_web.conf MY_POD_NAMESPACE: awx (v1:metadata.namespace) MY_POD_IP: (v1:status.podIP) UWSGI_MOUNT_PATH: / Mounts: /etc/nginx/nginx.conf from awx-demo-nginx-conf (ro,path="nginx.conf") /etc/receptor/tls/ca/mesh-CA.crt from awx-demo-receptor-ca (ro,path="tls.crt") /etc/receptor/tls/ca/mesh-CA.key from awx-demo-receptor-ca (ro,path="tls.key") /etc/receptor/work_public_key.pem from awx-demo-receptor-work-signing (ro,path="work-public-key.pem") /etc/tls from awx-tls-volume (ro) /etc/tower/SECRET_KEY from awx-demo-secret-key (ro,path="SECRET_KEY") /etc/tower/conf.d/credentials.py from awx-demo-application-credentials (ro,path="credentials.py") /etc/tower/conf.d/execution_environments.py from awx-demo-application-credentials (ro,path="execution_environments.py") /etc/tower/conf.d/ldap.py from awx-demo-application-credentials (ro,path="ldap.py") /etc/tower/settings.py from awx-demo-settings (ro,path="settings.py") /etc/tower/uwsgi.ini from awx-demo-uwsgi-config (ro,path="uwsgi.conf") /var/run/awx-rsyslog from rsyslog-socket (rw) /var/run/redis from awx-demo-redis-socket (rw) /var/run/secrets/kubernetes.io/serviceaccount from kube-api-access-8zbx2 (ro) awx-demo-rsyslog: Container ID: containerd://5a29204189e748e21ed2aacdc1f02ecdfb79730f6cdf4e26f9b951839895f8ed Image: quay.io/ansible/awx:24.6.1 Image ID: quay.io/ansible/awx@sha256:5d47e132014ae4c6a026a2e8f19ce7b3cf3c8f313d59e44fdfa95cd9f3669209 Port: Host Port: Args: /usr/bin/launch_awx_rsyslog.sh State: Running Started: Fri, 21 Nov 2025 17:38:13 -0600 Ready: True Restart Count: 0 Requests: cpu: 100m memory: 128Mi Environment: SUPERVISOR_CONFIG_PATH: /etc/supervisord_rsyslog.conf Mounts: /etc/tower/SECRET_KEY from awx-demo-secret-key (ro,path="SECRET_KEY") /etc/tower/conf.d/credentials.py from awx-demo-application-credentials (ro,path="credentials.py") /etc/tower/settings.py from awx-demo-settings (ro,path="settings.py") /var/run/awx-rsyslog from rsyslog-socket (rw) /var/run/redis from awx-demo-redis-socket (rw) /var/run/secrets/kubernetes.io/serviceaccount from kube-api-access-8zbx2 (ro) Conditions: Type Status PodReadyToStartContainers True Initialized True Ready False ContainersReady False PodScheduled True Volumes: awx-demo-receptor-ca: Type: Secret (a volume populated by a Secret) SecretName: awx-demo-receptor-ca Optional: false awx-demo-receptor-work-signing: Type: Secret (a volume populated by a Secret) SecretName: awx-demo-receptor-work-signing Optional: false awx-demo-application-credentials: Type: Secret (a volume populated by a Secret) SecretName: awx-demo-app-credentials Optional: false awx-demo-secret-key: Type: Secret (a volume populated by a Secret) SecretName: awx-demo-secret-key Optional: false awx-demo-settings: Type: ConfigMap (a volume populated by a ConfigMap) Name: awx-demo-awx-configmap Optional: false awx-demo-nginx-conf: Type: ConfigMap (a volume populated by a ConfigMap) Name: awx-demo-awx-configmap Optional: false awx-demo-redis-config: Type: ConfigMap (a volume populated by a ConfigMap) Name: awx-demo-awx-configmap Optional: false awx-demo-uwsgi-config: Type: ConfigMap (a volume populated by a ConfigMap) Name: awx-demo-awx-configmap Optional: false awx-demo-redis-socket: Type: EmptyDir (a temporary directory that shares a pod's lifetime) Medium: SizeLimit: awx-demo-redis-data: Type: EmptyDir (a temporary directory that shares a pod's lifetime) Medium: SizeLimit: rsyslog-socket: Type: EmptyDir (a temporary directory that shares a pod's lifetime) Medium: SizeLimit: receptor-socket: Type: EmptyDir (a temporary directory that shares a pod's lifetime) Medium: SizeLimit: awx-demo-receptor-config: Type: ConfigMap (a volume populated by a ConfigMap) Name: awx-demo-awx-configmap Optional: false awx-tls-volume: Type: Secret (a volume populated by a Secret) SecretName: awx-tls Optional: false kube-api-access-8zbx2: Type: Projected (a volume that contains injected data from multiple sources) TokenExpirationSeconds: 3607 ConfigMapName: kube-root-ca.crt ConfigMapOptional: DownwardAPI: true QoS Class: Burstable Node-Selectors: Tolerations: node.kubernetes.io/memory-pressure:NoSchedule op=Exists node.kubernetes.io/not-ready:NoExecute op=Exists for 300s node.kubernetes.io/unreachable:NoExecute op=Exists for 300s Events: Type Reason Age From Message ---- ------ ---- ---- ------- Warning Failed 8m58s (x5330 over 10d) kubelet (combined from similar events): Error: ImagePullBackOff Normal BackOff 3m56s (x73591 over 10d) kubelet Back-off pulling image "docker.io/redis:7" Warning Failed 3m56s (x72392 over 10d) kubelet Error: ImagePullBackOff [ephidin@uslllx0006 ~]$ ```