# ansible tower failed to access user information. get returned status 401

**URL:** <https://forum.ansible.com/t/ansible-tower-failed-to-access-user-information-get-returned-status-401/35223>\
**Category:** Ansible Project\
**Tags:** awx\
**Created:** [May 25, 2021, 6:31am UTC](https://forum.ansible.com/t/ansible-tower-failed-to-access-user-information-get-returned-status-401/35223 "2021-05-25T06:31:07Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![manoj\_kumar](https://avatars.discourse-cdn.com/v4/letter/m/ecd19e/32.png) [@manoj\_kumar](https://forum.ansible.com/u/manoj_kumar)\
**Post date:** [May 25, 2021, 6:31am UTC](https://forum.ansible.com/t/ansible-tower-failed-to-access-user-information-get-returned-status-401/35223/1 "2021-05-25T06:31:07Z")

</div>

Hi Team, I am getting a error mentioned in $subject when I try accessing/logging in to the UI.

In tower.log I see:

in the tower.log, I see below message awx.api.generics status 401 received by user AnonymousUser attempting to access /api/v2/me/ from \<ip\_address\>

Any pointers?

---

<div class="post-metadata">

**Author:** ![Dick\_Visser](https://avatars.discourse-cdn.com/v4/letter/d/d9b06d/32.png) [@Dick\_Visser](https://forum.ansible.com/u/Dick_Visser)\
**Post date:** [May 25, 2021, 6:57am UTC](https://forum.ansible.com/t/ansible-tower-failed-to-access-user-information-get-returned-status-401/35223/2 "2021-05-25T06:57:16Z")

</div>

Not really, as this list is about ansible. You might get better response on the dedicated awx list.

---

<div class="post-metadata">

**Author:** ![manoj\_kumar](https://avatars.discourse-cdn.com/v4/letter/m/ecd19e/32.png) [@manoj\_kumar](https://forum.ansible.com/u/manoj_kumar)\
**Post date:** [May 25, 2021, 9:21am UTC](https://forum.ansible.com/t/ansible-tower-failed-to-access-user-information-get-returned-status-401/35223/3 "2021-05-25T09:21:37Z")

</div>

Hey. Thanks for the response.