# Ansible support

**URL:** <https://forum.ansible.com/t/ansible-support/25019>\
**Category:** Ansible Project\
**Created:** [July 19, 2017, 3:45pm UTC](https://forum.ansible.com/t/ansible-support/25019 "2017-07-19T15:45:08Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Mehul\_Prajapati](https://avatars.discourse-cdn.com/v4/letter/m/e495f1/32.png) [@Mehul\_Prajapati](https://forum.ansible.com/u/Mehul_Prajapati)\
**Post date:** [July 19, 2017, 3:45pm UTC](https://forum.ansible.com/t/ansible-support/25019/1 "2017-07-19T15:45:08Z")

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Hello,

Does Ansible have enterprise version or is completely Opensource and free to use with no license.  
We are looking to implement Ansible in our organization and am gathering some info on  
If ansible has any enterprise version or support package apart from community support

Thanks  
Mehul

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**Author:** ![Andrew\_Latham](https://avatars.discourse-cdn.com/v4/letter/a/ed8c4c/32.png) [@Andrew\_Latham](https://forum.ansible.com/u/Andrew_Latham)\
**Post date:** [July 19, 2017, 3:49pm UTC](https://forum.ansible.com/t/ansible-support/25019/2 "2017-07-19T15:49:37Z")

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Commercial support exists [https://www.ansible.com/consulting](https://www.ansible.com/consulting) the core software is all Open Source and the Tower ( [https://www.ansible.com/tower](https://www.ansible.com/tower) ) is a commercial product. Try [https://www.ansible.com/](https://www.ansible.com/) for more info.

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**Author:** ![Mehul\_Prajapati](https://avatars.discourse-cdn.com/v4/letter/m/e495f1/32.png) [@Mehul\_Prajapati](https://forum.ansible.com/u/Mehul_Prajapati)\
**Post date:** [July 19, 2017, 3:57pm UTC](https://forum.ansible.com/t/ansible-support/25019/3 "2017-07-19T15:57:03Z")

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How about security updates and patches ?

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**Author:** ![Andrew\_Latham](https://avatars.discourse-cdn.com/v4/letter/a/ed8c4c/32.png) [@Andrew\_Latham](https://forum.ansible.com/u/Andrew_Latham)\
**Post date:** [July 19, 2017, 4:02pm UTC](https://forum.ansible.com/t/ansible-support/25019/4 "2017-07-19T16:02:19Z")

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Mehul

Please find in the documentation at [https://docs.ansible.com/ansible/intro\_installation.html#installing-the-control-machine](https://docs.ansible.com/ansible/intro_installation.html#installing-the-control-machine) the instructions for installing and updating from the various release repositories.

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**Author:** ![Michael\_Stroder](https://avatars.discourse-cdn.com/v4/letter/m/7ea924/32.png) [@Michael\_Stroder](https://forum.ansible.com/u/Michael_Stroder)\
**Post date:** [July 19, 2017, 4:38pm UTC](https://forum.ansible.com/t/ansible-support/25019/5 "2017-07-19T16:38:02Z")

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Andrew Latham wrote:

> Please find in the documentation at  
> [https://docs.ansible.com/ansible/intro\_installation.html#installing-the-control-machine](https://docs.ansible.com/ansible/intro_installation.html#installing-the-control-machine)  
> the instructions for installing and updating from the various release repositories.

Unfortunately this documentation says nothing about the incompability to Jinja2 2.9+ [1]  
requiring pinning the installation to Jinja2 2.8.x. Some of my Jinja2 templates  
definitely do not work with Jinja2 2.9+.

Since most modern Linux distributions now ship with OS packages for Jinja2 2.9+ my own  
installation instructions requires setting up a virtualenv:

$ virtualenv-2.7 /path/to/ansible  
$ /path/to/ansible/bin/pip2 install --upgrade ansible Jinja2==2.8.1 dnspython

Ciao, Michael.

[1] [https://github.com/ansible/ansible/issues/20063](https://github.com/ansible/ansible/issues/20063)