# Ansible Galaxy Down

**URL:** <https://forum.ansible.com/t/ansible-galaxy-down/45175>\
**Category:** Get Help\
**Tags:** galaxy-ng\
**Created:** [January 25, 2026, 5:07pm UTC](https://forum.ansible.com/t/ansible-galaxy-down/45175 "2026-01-25T17:07:59Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![clerambeau370](https://sea1.discourse-cdn.com/ansible/user_avatar/forum.ansible.com/clerambeau370/32/10260_2.png) [@clerambeau370](https://forum.ansible.com/u/clerambeau370)\
**Post date:** [January 25, 2026, 5:08pm UTC](https://forum.ansible.com/t/ansible-galaxy-down/45175/1 "2026-01-25T17:08:00Z")

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I need to install a few Ansible galaxy collections (ServiceNow ITSM and Community general). I am on a deadline to deliver a demo tomorrow, Monday, but suddenly I cannot find ServiceNow ITSM in Ansible Galaxy. It is gone from both the URl and if I try to install it CLI. How do I access and install it now? Is the problem on the Ansible side (the Galaxy URL, or ServiceNow pulled the collection off the site?

Thx.

[ansible\_admin@ctrl ansible]$ ansible-galaxy collection install servicenow.itsm  
[WARNING]: Ansible is being run in a world writable directory (/etc/ansible), ignoring it as an ansible.cfg source. For more  
information see [Ansible Configuration Settings — Ansible Community Documentation](https://docs.ansible.com/ansible/devel/reference_appendices/config.html#cfg-in-world-writable-dir)  
Starting galaxy collection install process  
Process install dependency map  
ERROR! Error when getting collection version metadata for servicenow.itsm:2.13.2 from default ([Api Root – Django REST framework](https://galaxy.ansible.com/api/)) (HTTP Code: 500, Message: Internal Server Error Code: Unknown)

> **[Ansible Galaxy](https://galaxy.ansible.com/ui/dispatch/?pathname=%2Fservicenow%2Fitsm)**

 ![image](https://us1.discourse-cdn.com/ansible/original/2X/d/d93ab16295f2528cabe600ca17bc8704280d5665.png)

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**Author:** ![felixfontein](https://sea1.discourse-cdn.com/ansible/user_avatar/forum.ansible.com/felixfontein/32/7530_2.png) [@felixfontein](https://forum.ansible.com/u/felixfontein)\
**Post date:** [January 25, 2026, 5:35pm UTC](https://forum.ansible.com/t/ansible-galaxy-down/45175/2 "2026-01-25T17:35:03Z")

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There’s already [Galaxy - 500 errors](https://forum.ansible.com/t/galaxy-500-errors/45170)

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**Author:** ![felixfontein](https://sea1.discourse-cdn.com/ansible/user_avatar/forum.ansible.com/felixfontein/32/7530_2.png) [@felixfontein](https://forum.ansible.com/u/felixfontein)\
**Post date:** [January 25, 2026, 5:39pm UTC](https://forum.ansible.com/t/ansible-galaxy-down/45175/3 "2026-01-25T17:39:21Z")

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You can install community.general 12.2.0 with `ansible-galaxy collection install git+https://github.com/ansible-collections/community.general.git,12.2.0`. If the ServiceNow ITSM collection is this one: [GitHub - ansible-collections/servicenow.itsm: Ansible Collection for ServiceNow ITSM](https://github.com/ansible-collections/servicenow.itsm) you should be able to install it similarly using Git.

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<div class="post-metadata">

**Author:** ![clerambeau370](https://sea1.discourse-cdn.com/ansible/user_avatar/forum.ansible.com/clerambeau370/32/10260_2.png) [@clerambeau370](https://forum.ansible.com/u/clerambeau370)\
**Post date:** [January 25, 2026, 7:09pm UTC](https://forum.ansible.com/t/ansible-galaxy-down/45175/4 "2026-01-25T19:09:29Z")

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Thank you very much, @felixfontein . it worked fine.

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**Author:** ![gundalow](https://sea1.discourse-cdn.com/ansible/user_avatar/forum.ansible.com/gundalow/32/99_2.png) [@gundalow](https://forum.ansible.com/u/gundalow)\
**Post date:** [January 26, 2026, 8:15am UTC](https://forum.ansible.com/t/ansible-galaxy-down/45175/5 "2026-01-26T08:15:12Z")

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